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When Technology and Ergonomics Collide

Ever get the feeling that you're being used as an involuntary, unpaid subject for the testing of a product or software that just isn't 'ready for prime time'? This has become a widespread phenomenon, as companies roll out devices, software, and other technology without consideration of how the technology will be used, appropriate usability testing, or training for new users. New technologies change the way people work and often increase the cognitive and physical loads on people, especially in the early phases of roll-out. This conference will illustrate and discuss what ergonomics/human factors practitioners, employers, and employees can do to identify design characteristics that are likely to undermine the usability of products and software, enable us to alert decision-makers, and protect the workforce from poorly-designed technology before and after deployment.

This conference will illustrate and discuss:
1. what we can do to identify characteristics of products, software, and ergonomics programs that are likely to undermine their usability and effectiveness.
2. specific examples and analysis of the introduction of office-based and mobile technology.
3. how ergonomics professionals and employers can help protect users from poorly-designed technology before and after roll-out.
4. collaboration with IT, Procurement, vendors, trainers and others to improve the ways we prepare organizations for technological change.
5. how we can help organizations avoid problems generated by changes in technology, and communicate these issues and effective strategies to organizational decision-makers.
6. how to make proactive usability/ergonomics assessments as natural as test-driving a car before purchase.

When Technology & Ergonomics Collide
9:00AM - 5:00PM, July 31, 2013

9:00- 9:15 Welcome and Introduction      Ira Janowitz

9:15-10:30 One Step Forward, Two Steps Backward: When Technology and Ergonomics Collide  -Anthony Andre

10:30-10:45     Break

10:45-11:30 What does the research tell us about how people actually use mobile devices?
                Dan Odell
11:30-11:45 Q & A, discussion

11:45-1:00     Lunch (on your own, see list of nearby restaurants in folder)

1:00-1:30 What can an employer do about mobile device use problems?    Meg Honan

1:30-2:00 Unanticipated problems in a group conversion from Windows to Mac OS
    Melanie Alexandre
2:00-2:30 What does the research tell us about how people use multiple screens?
          Matt Camilleri

2:45-3:00 Break

3:00- 3:30 Challenges with Effectively Using Medical Records Software
  Mallory Lynch & Greg Ryan

3:30-4:15 How Ergo Teams and their organizations can mobilize to deal with new technologies
               Mike White

4:15-4:30 Integrating Ergonomics efforts with Safety Culture implementation
           Richard DeBusk

4:30-5:00 Panel Discussion, wrap-up (today's speakers per individual availability)

Course Director: Ira Janowitz, MPS, CPE
                                Ergonomics Program Manager, Lawrence Berkeley National Lab,
                                Ergonomics  Consultant

Faculty: Melanie Alexandre, MS, CPE; Senior Ergonomist, Lawrence Berkeley National Lab
                Anthony Andre, PhD, CPE
                Matt Camilleri, PhD, Ass't Research Engineer, UC Ergonomics Program, Richmond, CA
                Renee Griffith, BS; Zephyr TEC
                Meg Honan, MS, CPE;  Senior Ergonomics Program Manager, Genetech
                Mallory Lynch; Campus Ergonomist, UC Berkeley
                Dan Odell, PhD, Principal User Experience Researcher, Synaptics, Inc.
                Greg Ryan, MS Campus Ergonomics Specialist, UC Berkeley
                Richard DeBusk, CSP Occupational Safety Manager, Lawrence Berkeley National Lab

Faculty Backgrounds

Anthony D. Andre, Ph.D., CPE
Anthony Andre holds a Ph.D. in Engineering Psychology from the University of Illinois.  He is also a Certified Professional Ergonomist.  He is the Founding Principal of Interface Analysis Associates, an award winning Bay Area human factors consulting firm that provides design, evaluation and usability testing services for many product domains, including healthcare, high-tech consumer products, software and web applications, automotive and aerospace systems. In this capacity, he has consulted to over 500 different companies in his career.  As Founding Chair of the International Symposium on Human Factors and Ergonomics in Healthcare, Dr. Andre has become a recognized leader in the patient safety movement.

Dr. Andre is also a founding faculty member of the Human Factors and Ergonomics graduate program at San Jose State University, where he has been teaching and advising in the departments of Psychology and Industrial & Systems Engineering for over 20 years. In 2009 he was recognized with the College of Engineering's Outstanding Lecturer of the Year Award.

Dr. Andre is deeply passionate about the science of human factors and ergonomics and the impact of new technology on the quality and safety of user experiences, for which he is routinely interviewed by the press.  He is a Fellow and Past President of the Human Factors and Ergonomics Society, and deeply involved in efforts that support the development of the future generation of HF/E professionals.

Ira Janowitz
Ira Janowitz has an extensive background in ergonomics, with a focus on optimizing human performance, work flow, and safety.  He has degrees in Industrial Engineering, Management, and Physical Therapy.  Since 1979, Ira has been active in ergonomics program development and implementation, job analysis, and training in a wide variety of industries, and is presently the Ergonomics Program Manager at Lawrence Berkeley National Laboratory. He has co-authored chapters in several medical and safety texts and more than 30 peer-reviewed journal publications on the assessment and outcomes of ergonomics improvements.

Greg Ryan, MS Campus Ergonomics Specialist, UC Berkeley
Greg Ryan is currently an Ergonomics Specialist for the University Health Services at U.C. Berkeley where he manages ergonomic intervention programs.  Previously, he has conducted research at UC San Francisco, and worked on ergonomics/biomechanics projects for Nike, Chevron and Clorox corporations.  His approach to ergonomics is influenced by his training in Kinesiology, Biomechanics and Holistic Health. 

Richard DeBusk, CSP Occupational Safety Manager, Lawrence Berkeley National Lab
Richard DeBusk is the Occupational Safety Manager at the Lawrence Berkeley National Laboratory (LBNL).  He has over 25 years of experience is safety.  In his last two assignments he has established and managed ergonomics programs for industrial, laboratory, and field workers.  At LBNL, Richard developed the return-on-investment approach that helped to establish the current ergonomics program - which includes significant initiatives for custodians, microscope users, office moves, software, and laboratory design using CAD software.  The ergonomic programs established at LBNL have helped reduce the number of ergo related injuries by 50% in the past few years.

Mallory Lynch, MA, CEA Campus Ergonomics Specialist, UC Berkeley
Mallory Lynch is the Senior Campus Ergonomist at UC Berkeley.  She provides ergonomics consultation and training in a broad range of environments.  She has advised the University of California and California State University systems on ergonomic purchasing guidelines for task seating and forged partnerships with project managers, architects and LEED AP's to expand the ergonomics program through the US Green Building Council's LEED (Leadership in Energy and Environmental Design) certification system.  Most recently, she was the project lead for the Ergonomics Study of Custodial, Housekeeping, and Environmental Service Positions at the University of California.

Matt Camilleri, PhD Ass't Research Engineer, UC Ergonomics Program, Richmond, CA
Dr. Camilleri is a Postdoctoral Fellow at the University of California, Berkeley. His doctoral research involved simulations of human movement, including refinement of muscle models and the development of an algorithm to simulate a distribution of experimental movement data.

Current research activities include the investigation of visual and muscular loads resulting from computer use.

Dan Odell, PhD   Principal User Experience Researcher, Synaptics, Inc.
Dan Odell is a Principal User Experience Researcher at Synaptics, Inc. where he blends ergonomics, UX, mechanical engineering, and Human Computer Interaction (HCI) to create meaningful new experiences that are desirable, effective, and make people smile. His work focuses on ergonomic research and form factor innovation, as well as the physical aspects of HCI and the interaction between hardware and software.
Prior to joining Synaptics, Dan served as a Principal Researcher at the Nokia Research Center, and at Microsoft's hardware team where he spent over 7 years working on input device innovation.  Highlight products include: the Natural line of keyboards, the first ever Natural mouse, the Arc Touch mouse, as well as Microsoft's recently announced Surface tablets.   Dan did his Ph.D. in mechanical engineering at UC Berkeley, and is a certified professional ergonomist.

Melanie Alexandre, MS, CPE Sr. Ergonomist, Lawrence Berkeley National Laboratory
Melanie Alexandre is a Certified Professional Ergonomist who holds degrees in Occupational Safety and Health and Occupational Therapy.  Melanie has had opportunities throughout the past 21 years of her career to help develop programs including participatory ergonomics, early intervention, and customized training for vast work settings including office, industrial, and laboratory.  She is currently working on integrating ergonomics into the design of new labs.  She is especially proud of the opportunities to teach ergonomics to teachers and students in her community.



Dates:July 31, 2013    Check for other dates
Meets:W : 8:00 AM - 5:00 AM
Location:Elihu Harris State Office Building

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